April 24, 2023 08:45 ET

Las Vegas, NV – April 24, 2023 – Previse Solutions, a leading provider of advanced customer support solutions, is excited to announce its participation in the Call and Contact Center Expo, taking place at the Las Vegas Convention Center from April 26th to 27th, 2023. The company will be showcasing its cutting-edge AI-powered contact center platform, OmniDeskTM, at booth 9022.

OmniDesk (www.myomnidesk.com) is a state-of-the-art contact center platform designed to streamline customer interactions and enhance agent efficiency. By leveraging artificial intelligence and machine learning, OmniDesk empowers businesses to deliver seamless customer experiences across multiple channels, including voice, chat, email, and social media. This powerful tool helps businesses increase customer satisfaction, reduce wait times, and drive revenue growth.

Visitors to booth 9022 will have the opportunity to experience live demos of the OmniDesk platform and witness firsthand how it can revolutionize their contact center operations. Previse Solutions’ team of experts will be available to discuss the platform’s features, benefits, and integration capabilities, as well as answer any questions attendees may have.

To schedule a private meeting or demo with Srilesh Rajagopalan, the company’s VP of Customer Success, please contact him at Srilesh.Raj@previseit.com. Srilesh will be happy to discuss how OmniDesk can be tailored to fit your specific business needs and help your organization excel in today’s competitive customer support landscape.

Don’t miss this opportunity to discover how Previse Solutions’ OmniDesk can transform your contact center operations and enhance your customer support strategy. Visit booth 9022 at the Call and Contact Center Expo in Las Vegas on April 26th and 27th to learn more.

About Previse Solutions

Previse Solutions (www.previseit.com) is a leading provider of advanced customer support technologies that empower businesses to deliver exceptional customer experiences. With a focus on innovation and customer satisfaction, Previse Solutions has developed cutting-edge solutions, including the AI-powered OmniDesk platform, that help organizations streamline their contact center operations and drive business growth.

About The Call and Contact Center Expo

(https://www.callandcontactcenterexpo.us )This conference and exhibition showcase the latest advancements in customer contact and support, featuring expert speakers, interactive workshops, and an exhibit hall displaying cutting-edge products and solutions. Focusing on trends such as artificial intelligence, machine learning, and omnichannel communication, the expo is a must-attend destination for those seeking to enhance their customer support strategies.

For more information, please visit www.previseit.com and www.myomnidesk.com.

April 24, 2023 | No Comments »

Categories: News

April 22, 2023 08:58 ET

WASHINGTON DC, APRIL 22, 2022 (PR Newswire) — Previse, a leading provider of technology consulting and development services, is excited to announce its partnership with International Justice Mission (IJM), a global organization dedicated to ending slavery and human trafficking.

As part of the partnership, Previse will be providing project management office (PMO) services and Salesforce development work to help IJM achieve its mission of rescuing victims, bringing criminals to justice, and strengthening justice systems.

“We are proud to be working with an organization like IJM that has such an amazing mission of partnering with local governments in 29 program offices globally to create long-term, sustainable change,” said Srilesh Rajagopalan, Previse Vice President of Customer Success. “This partnership gives us the opportunity to do good work while doing good for others.”

The Previse team will be working closely with IJM to design and implement a customized Salesforce portal that will help the organization build a partner portal to track its casework and streamline its operations. In addition, Previse will provide PMO services to ensure that IJM’s projects are executed efficiently and effectively.

“Previse’s expertise in Salesforce development and PMO services will be instrumental in helping us launch mission critical systems,” said Melissa Tilton, Vice President – IT PMO at IJM. “Together we are building key components of the infrastructure that will enable IJM to achieve its vision of rescuing millions, protecting half a billion and making justice unstoppable.”

About Previse IT

Previse IT (www.previseit.com) is a technology consulting and development company that provides innovative solutions to businesses across various industries. With a team of experienced professionals, Previse IT helps clients leverage technology to improve their operations, increase efficiency, and drive growth.

About International Justice Mission

International Justice Mission (www.ijm.org) partners with local authorities in 29 program offices in 17 countries to combat slavery, violence against women and children, and police abuse of power. IJM’s mission is to protect people in poverty from violence by rescuing victims, bringing criminals to justice, restoring survivors to safety and strength, and helping local law enforcement build a safe future that lasts. Learn more at: IJM.org.

March 29, 2023 | No Comments »

Categories: News

Previse MyOmniDesk™ IVR delivers a cutting-edge environment that greatly improves automation and customer experience

GAITHERSBURG, Md. and INDIANAPOLIS, July 21, 2022 /PRNewswire/ — Previse Solutions LLC , an intelligent cloud contact center solution provider, and Renaissance Life and Health Insurance Company , a national dental, vision, life, and disability insurance carrier, today announced that Renaissance has migrated to the Previse myOmniDesk™ IVR system.

Previse, an AWS Connect partner, deployed their myOmniDes™ interactive voice response (IVR) at Renaissance’s contact center with immediate positive results. The system was engineered to interface with Renaissance systems, providing easy and immediate access to critical customer information without having to speak to a Renaissance contact center agent.

“We expected around 10% of customer calls would be handled by myOmniDesk™ IVR and offloaded from our Call Center Agents” said Earl Shaw, Renaissance’s CIO. “To our delight the actual numbers ranged from 35% to 40% of calls handled by the myOmniDesk™ IVR. This speaks to the demand of our customers to self-serve and the Intuitive nature of the system that enables easy access to benefits information.

Previse myOmniDesk™ is an intelligent contact center optimization platform that integrates IVR, Intelligent Unified Front End, ML-based workforce management, scheduling, forecasting & adherence, and call QA/analysis. Our ML engine drives the contact center process. With this built-in intelligence, the system drives the process, which means training takes little time, call center agents are guided through their processes so human error is minimized and customers get off the phone faster. myOmniDesk™ integrates business processes and workflows to lead customers and agents through the customer support life cycle.

“We’ve taken what we’ve learned over decades of building and managing large, highly efficient contact centers and encapsulated that knowledge in our Previse myOmniDesk™ platform,” said Silvio Renzi, Previse CEO. “Customers are typically shocked at how quickly they can see major results when they deploy the intelligent cloud contact center solution we provide.”

Phyllis Tucker, Sr. Vice President of Operations said “Throughout the project and implementation the Previse team continuously offered creative solutions to enable Renaissance to continue our focus on providing state of the art technical solutions to meet the needs of our customers.”

“Working with Renaissance to embed their industry knowledge into the Previse myOmniDesk™ platform is what made the difference between a mediocre solution and a great one. We are proud of our partnership with Renaissance and the benefits we were able to jointly deliver,” said Srilesh Rajagopalan, Previse’s project lead.

About Renaissance

Renaissance Life & Health Insurance Company of America and its sister company Renaissance Life & Health Insurance Company of New York offer ancillary benefits for employer groups and individuals nationwide. Dental, vision, life and disability insurance comprise the core line of the company’s ancillary benefits solutions. Visit www.renaissancebenefits.com, and find us on FacebookLinkedIn, and Twitter.

About Previse

Previse is an IT Services firm dedicated to excellence in digital transformation solutions with a focus on contact center optimization and intelligent cloud contact center solutions. More details available about MyOmniDesk™ at www.myOmniDesk.com.

March 29, 2023 | No Comments »

Categories: News