Add seamless functionality to your business & avoid interruption with SRS
Make your business proactive with our SRS product that ensures effective IT implementation. It’s a platform with extensive solutions for your Quality analysis, Business Analyst and delivery teams. With the incorporation of the ticketing system, the SRS platform offers simplified ease for interaction within employees and customers.
With a central hub to handle the flow of information, SRS offers convenience to chat operators. SRS lets you follow the journey of your customer’s experience without any need of a third-party tracker. Our SRS software brings efficiency in your operations while exceeding customer expectations and making them your loyal advocates.
- Single platform to handle customers
The SRS software offers a single platform to comprehend all the customer conversations.
- Saves time & effort
With SRS software, you can automate your business processes and apply custom rules to save time and efforts.
- Ease in collaboration
SRS helps you collaborate with different departments and accelerate the resolution processes.
SRS software from Previse is a smart tool with excellent features. Despite making customer interaction facile, this software offers utmost integration of latest technologies to enhance its utility. With features like ticketing, inventory management and troubleshooting, it’s a customizable system with limitless development possibilities.
- Equipped with custom ticket status with dashboard
The exclusive SRS software has an inbuilt custom ticket status to enable you to manage all your customer inquiries and further make it feasible. The intuitive dashboard is the exclusive addition to make sure ease of functioning.
1. Offers ease of comprehension for all the customers.
2. Beneficial to meet customer expectations and enhance loyalty.
- Influx of management ease with SLA & asset management
The SRS software is equipped with Service Level Agreement management that streamlines your business processes to achieve the desired targets. Our asset management feature enables you to get the best results in no time.
- Equipped with numerous features, SRS software is the perfect solution
SRS brings you exclusive software that has built-in features to make your process facile. The tech-based robust ticketing system assignments along with report and tracking dashboard. Also, it has an automated email notification.
Omnidesk optimizes your call center with our systems people & processes.
- 30% or more reduction in costs
- 30% or more improvement in Quality
- 30% or more improvement in productivity
We can commit to this because we’ve been doing this for ourselves and our customers for over a decade. When you’re planning to overhaul your call center environment, it can be overwhelming trying to put all the many pieces together. Plus, if you don’t have a comprehensive plan to start with, you’ll be creating many future problems for yourself. We can eliminate those risks and help you design an optimal call center solution tailored to your business.
Research shows that making things easy for customers is a much better indicator of loyalty than overzealous customer service meant to delight a customer.
– We make it easy!
What is a Cloud Contact Center as a Service (CCaaS)?
A cloud contact center solution is hosted over the internet, takes minimal time to deploy and requires minimal upfront investment. A cloud contact center provides your business with the flexibility you need to stay ahead of the competition.
- Faster deployment
The cloud contact center software helps businesses move with relative ease in the direction of omnichannel customer engagement, which links all customer touch-points.
Since there is no infrastructure required to deploy the cloud-based contact centers, the complete setup process can happen at a much faster speed.
- Remote work readiness
Let your agents work from home or any place of their convenience. The calls can land directly on their mobile phone or softphone, which can further minimize the total cost of operation of the contact center.
Get a wholistic and unified view of remote agents irrespective of their work location or the telephony systems being used.
- Contact center modernization
With the right contact center infrastructure in place, you can gain a lasting foundation for achieving optimal customer experiences and take advantage of improved business processes.
– Reduction in Operational Cost
– 24/7 Omnichannel Support
– Effortless Call Surge HandlingOur typical contact center optimization approach follows this path:
1. Deploy cloud-based IVR with self-service options
2. Optimize contact center processes and procedures
3. Implement a CCaaS contact center solution
– Including native workforce optimization
4. Deploy a unified front-end for CSRs that has native workflow built-in
– Including Robotic Process Automation (RPA) and Robotic Desktop Automation (RPA).
5. Deploy an omnichannel solution
– Including natural language processing (NLP)
- Advanced Wallboard
Display customized reports to everyone against the standard parameters of the assessment. They are proactively alerted of the performance and enhance productivity.
Route calls to best-suited agents for faster resolution with flexible and robust Previse’s ACD software.
Identify and route every customer call to the best-suited agent based on the caller’s input with an intelligent IVR system
- Auto dialer
Automate your outbound contact center operations by adding an auto-dialer in your cloud contact center software.
- Knowledge base
Create a centralized information repository with knowledge management tools to ensure your agents and customers have access to consistent answers to their queries.
- Agent Management
Expertly manage agents with digital interaction recording & analytics, quality management, performance management, gamification, and more.
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