Call Center/Service Desk/Clearinghouse
Previse’s Call Center services provide efficient and effective customer service, telemarketing, and other customer-related functions. We are equipped to handle a large volume of incoming and outgoing telephone calls, ensuring that our client’s customers are well taken care of. Our team is highly trained and experienced in handling customer interactions, and we use the latest technologies to ensure that our client’s customers receive a seamless and enjoyable experience.
What We Offer
Previse offers a range of customer relationship management services that include:
- OmniDesk Contact Center Platform
Previse’s OmniDesk Contact Center Platform is a comprehensive solution that provides businesses with a fully-managed call center experience. OmniDesk utilizes advanced technology such as natural language processing and machine learning to enhance the customer experience. The service includes a variety of features such as call routing, IVR, and real-time reporting to help businesses manage their inbound and outbound calls more efficiently. With OmniDesk, businesses can easily scale their call center operations to meet the demands of their customers, without the need for expensive infrastructure or long-term contracts.
Click here to read more about OmniDesk
- Tiers one through three help desk services At Previse, we provide Tiers one, two, and three help desk services to ensure that our client’s customers receive the best possible support.Our tier one support team, also known as first-line support, is the initial point of contact for customers seeking help. They are trained to handle simple and common problems, such as password resets, account setup, and basic troubleshooting. They have access to a knowledge base and script to follow.Our tier two support, also known as second-line support, is provided by more experienced and specialized technicians, who are trained to handle more complex problems, such as hardware and software issues, network configurations, and other technical problems. They have access to more advanced tools and resources.Our tier three support, also known as third-line support, is the highest level of support provided by experts in their field. Our team of senior technicians or engineers are trained to handle the most complex problems, such as system failures, design issues, and other critical problems, they have access to the most advanced tools and resources.Our approach ensures that all customers receive a timely and efficient response to their inquiries, and their problems are solved quickly and effectively.
- ITSM and ISO 9001 based call center and service desk support
Previse’s Call Center services provide efficient and effective customer service, telemarketing, and other customer-related functions. We are equipped to handle a large volume of incoming and outgoing telephone calls, ensuring that our clients’ customers are well taken care of. Our team is highly trained and experienced in handling customer interactions, and we use the latest technologies to ensure that our clients’ customers receive a seamless and enjoyable experience.
- CAQH certified clearinghouse services
Our Clearinghouse services include collecting, storing, and distributing information. This service can be used to provide information and services to multiple parties, such as in the case of a medical clearinghouse that processes and distributes medical claims information to insurance companies. This service can help businesses to streamline their information management and distribution processes.
By providing these services, Previse can help businesses to improve their customer service and support operations, increase efficiency, and reduce costs by centralizing customer service and support functions.
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